Section 1: Orders & Payments
- Do you offer Cash on Delivery (COD)?
- Yes! We offer Cash on Delivery (COD) across most pin codes in India. You can also pay online via UPI, RuPay, Visa, or Mastercard for a faster checkout.
- How do I know if my order is confirmed?
- Once you place an order, you will receive a confirmation message and email with your Order ID.
Section 2: Shipping & Delivery
- How long will it take to receive my order?
- Most orders are delivered within 5 to 7 business days. Metro cities usually receive orders within 3-4 days.
- How can I track my order?
- As soon as your order is shipped, we send a tracking link to your WhatsApp and Email. You can also track it through the ‘My Orders’ section on our website.
- What are the shipping charges?
- We offer FREE Delivery on all orders above ₹599. For orders below this, a nominal shipping fee is applied at checkout.
Section 3: Returns & Exchanges
- What is your return policy?
- We have a 7-Day Hassle-Free Return & Exchange policy for any size or manufacturing defects. The item must be unwashed and have all original tags intact.
- How do I start a return or exchange?
- Simply reach out to our team on WhatsApp at +91 9559933115 or email us at support@numeti.com with your Order ID.
Section 4: Product & Quality
- What is the quality of the fabric?
- At NUMETI, we use premium 180-240 GSM, 100% Super Combed Cotton. Our fabrics are bio-washed and pre-shrunk to ensure a soft feel and perfect fit even after multiple washes.
- How should I wash my printed t-shirts?
- To keep the prints fresh, we recommend washing them inside out in cold water. Do not iron directly on the print.
Section 5: Account & Security
- Is my payment information safe?
- Absolutely. We use industry-standard encrypted payment gateways (Razorpay/Cashfree) to ensure your transactions are 100% secure.